Pricing, explained
No asterisks and no glossary-speak — what each feature actually does, and which plan it lives on. Prices and limits are on the pricing page.
A website is one project in your workspace — usually one domain. Each project gets its own embed key, its own feedback forms, its own inbox and its own settings, so client A never sees client B.
Subdomains you want triaged together can share one project; a staging and production pair usually should. When you hit your plan’s limit, existing projects keep collecting feedback — you just can’t add new ones until you upgrade or archive one.
A feedback item is anything the widget sends in: a bug report, an idea or a comment, along with its screenshot, environment data and console log.
There is no cap on any plan, and we don’t delete old reports. Storage for screenshots is generous per project and shown in your settings.
Push a report into Jira, GitHub, GitLab, Linear and a dozen more tools as a properly-formed issue — screenshot attached, environment in the description.
Two-way means changes flow back: close the issue in your tracker and the Bugpot report resolves; comments mirror into the thread. Every integration is on every plan — the browse page lists all of them.
Invite teammates into your workspace to triage, assign, comment and resolve. Reporters never need seats — anyone can send feedback through the widget on any plan.
Solo is deliberately a one-person plan. If two of you are triaging, you want Studio.
Change what the widget asks for, per issue type: severity pickers, dropdowns, checkboxes, free-text repro steps. Ask guests for their name and email, ask teammates for nothing.
On Solo you get the three built-in issue types (bug, idea, comment) with their standard fields.
Set the launcher colour, label and logo per project so the feedback button looks like part of the site it sits on — useful when the site belongs to a client.
On Solo the widget uses the standard Bugpot look with your accent colour.
Webhooks fire on report events — created, status changed, commented — so you can pipe them into Slack workflows, internal dashboards or anything with a URL.
The REST API covers reports, projects and statuses for building your own automations. Agency only.
Basic shows per-project numbers: report volume over time, open vs resolved, and a breakdown by issue type.
Full adds cross-project rollups — the whole client roster on one screen — plus median resolution time and per-assignee throughput, exportable for client reporting.
Optional AI helpers on the report view: suggest a clear title, rewrite a rambling description into repro steps, and translate reports written in another language.
Everything is suggestion-only — nothing changes without a human clicking accept.
Every action in the workspace — status changes, assignments, deletions, setting edits — recorded with who did it and when.
Export any date range to CSV, which is exactly the artefact agencies get asked for in client reviews and compliance checks.
Community: the public docs and community space; we read it, but responses aren’t guaranteed.
Email: a human answers within one UK business day. Priority: front of the email queue with a same-day target during UK business hours.
Solo is £5 a month for one site. Solo and Studio start with a 14-day free trial.