bugpot

Triage workflow

Feedback becomes a queue you can actually clear

Every report lands as an issue with a status, a priority and an owner. Comment, assign, filter, resolve — then watch it in analytics and pipe it out through webhooks. Built the way developers work through code review, not the way inboxes drown teams.

The inbox

Statuses, priorities, assignees — the essentials, done right

Every feedback item picks up a status the moment it arrives, and you move it through the same lifecycle every issue tracker uses.

OpenIn progressResolved
  • Priority: low, medium, high, critical — filterable in one click
  • Assign to any team member; watch the queue by owner
  • Filters for project, type, status, priority, assignee and reporter
  • Bulk actions — resolve, reassign or change status across a selection
  • Keyboard shortcuts everywhere, ⌘K palette to jump anywhere
Inbox — 4 open, 1 in progress⌘K
  • Pay button clipped below 400pxOpen
  • Hero image blurry on retinaIn progress
  • Cookie banner overlaps navOpen
  • Broken link in footerOpen
  • Typo in shipping policyResolved

Comments

Discussion on the issue, not in email

Comments live on the feedback item, threaded and time-stamped. Markdown for code snippets, links and lists. The full history stays with the issue when it’s resolved and archived.

  • Markdown formatting with a live preview
  • Fenced code blocks with syntax awareness
  • @mention team members and get notified
  • Editable, with a full edit history retained
JW

Jamie2 hours ago

Reproduced on Safari iOS. The button’s width uses vw and clips on narrow viewports.

AS

Alex14 minutes ago

Switching to min-width and a percentage — fix in review now.

Issue types

Custom types with colours, icons and their own forms

Not every report is a bug. Add issue types for suggestions, questions, praise or anything else you want reporters to be able to send — each with its own colour, icon and form fields.

Bug

Own colour, icon and form

Suggestion

Own colour, icon and form

Question

Own colour, icon and form

Praise

Own colour, icon and form

Webhooks

Signed deliveries into whatever you already use

Point Bugpot at Linear, Jira, Slack, Discord, Zapier or your own endpoint. Every event ships a JSON payload with an HMAC signature, and the full delivery log lives in the dashboard so you can inspect and replay.

  • HMAC-SHA256 signed request bodies for verification
  • Retries with exponential back-off on 5xx responses
  • Delivery log with request, response and status per attempt
  • Replay any past delivery from the dashboard
Webhook delivery — 200 OK · 84 ms
POST /hooks/bugpot
X-FF-Signature: t=1719939600,v1=b13a…
Content-Type: application/json

{
  "event": "feedback.created",
  "project": "clientsite",
  "issue": {
    "id": "fb_9k2p",
    "type": "bug",
    "title": "Pay button clipped …",
    "priority": "high",
    "reporter": { "name": "Sarah" }
  }
}

Audit log

Who changed what, when

Every status change, assignment, comment edit and setting update lands in the audit log with the actor, timestamp and previous value. Export the full log to CSV whenever your client, your compliance team or your future self needs it.

  • Actor, action, target, before and after — for every event
  • Filter by project, actor, event type and date range
  • CSV export of any filtered view
  • Retained for the lifetime of the workspace
Audit log
  • Alexchanged status Open → In progress10:14
  • Jamiecommented on fb_9k2p09:51
  • Alexassigned fb_9k2p to Alex09:22
  • Systemcreated fb_9k2p from widget09:18

Analytics

The numbers behind the queue

Track feedback volume by project and issue type, watch median resolution times trend, and see who’s working through their queue. Analytics live per project and across your whole workspace.

Volume

Feedback per project, per week

Bug 24 · Suggestion 9

Resolution time

Median hours from open to resolved

18h · down 3h

Team performance

Resolved-per-assignee over range

Alex 41 · Jamie 33

AI assistance

Optional AI, only when your workspace enables it

Turn on AI assistance to have the inbox suggest better issue titles, rewrite messy reporter notes into clear descriptions, and translate reports from any language back into English. Off by default; scoped to the workspace; feedback text sent for processing only, never for training.

  • Suggest — a concise, searchable title from the report body
  • Rewrite — turn a rambling note into clear reproduction steps
  • Translate — read any language report in your own
  • Off by default; one toggle per workspace

Original

“hi the pay thing looks weird on my phone can’t click it, sarah”

Suggested title

Pay button not clickable on iOS viewports under 400px

Rewritten description

On Safari iOS at 390 × 844, the pay button overflows its container and cannot receive tap events. Reproduces on the checkout step of the pricing page.

Clear the queue instead of watching it grow

Statuses, priorities, comments, webhooks and analytics — free on every plan.

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